www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

August 29, 2009

Verizon Business Extends Automated Speech Recognition Services to Internet Protocol Networks

August 29, 2009/ Nik Sargent

To meet the needs of the growing number of businesses that are converting their networks to an Internet protocol infrastructure, Verizon Business is now offering its speech services in an IP-enabled version.

The new capability, announced Tuesday (Aug. 25), allows customers to run their speech services on the company's Hosted IP Interactive Voice Response (IVR) platform, as an alternative or in addition to its traditional Hosted IVR platform.

The services help callers conduct simple self-service inquiries and transactions over the phone. For example, a caller could use a speech application to check an account balance, find a store location, order literature, update an appointment, or inquire about an insurance claim -- all without having to wait on hold to speak to a customer service agent.

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent